Q:What is your application process?

A: You must submit a rental application and answer all questions on the form. All adults living in the rental unit over the age of 18 must complete an application and meet qualification requirements. There is $35.95 (per individual) nonrefundable application fee. We will determine whether, from your responses to the application questions, you qualify for the unit you are applying for. If you do not, we will reject your application. If you do, we will check your credit report, criminal history, and employment and rental references to confirm that they meet our rental criteria. If you meet our criteria, we will approve your application. This process takes 24 to 72 hours. We process only one application at a time for any of our rental units in order in which we receive the completed application package. If you are interested in renting a property that has an application pending on it, we can accept back-up applications. You will not be asked to pay an application fee if you submit a back-up application. If the first application is rejected, we will call the person(s) who submitted the first back-up and give them an opportunity to apply and at that time collect the fee.

Q: What type of criteria do we require for an approved application?

A: Your combined monthly income should be at least two and a half times the monthly rent and must be verifiable. You must have satisfactory rental references from at least two prior landlords or for at least the last two years. If you have ever been evicted or sued for any lease violation, we may reject your application. Your credit record must currently be satisfactory. If your credit history shows any unpaid debts, we may reject your application.

Q: How do I submit a maintenance work order?

A: You may go to our website www.TheLegacyRECo.com and fill out a maintenance request If you have an emergency please call at:(858) 205.3939

Q: How can I avoid paying late fees?

A: You can make automatic payments from your checking or savings account that will deduct your monthly rental amount by the 1st of the month. To pay your rent electronically please contact us to set-up a secure transfer.

Q: How do I renew my Lease?

A: Upon expiration of your one year lease agreement, your lease automatically becomes a month to month lease and unless you and the owner mutually agree to extend or renew the lease. Keep in mind, at the end of the lease term, the rent amount may be adjusted prior to the extension or new lease term.

Q: Can I use my security deposit for last month's rent?

A: No. Your security deposit cannot be used has last month’s rent.

Q: When will I get my security deposit back after I move out?

A: Under the California Landlord Tenant Law, you are entitled to the return of your security deposit to you within 21 days from the date The Legacy Real Estate Co receives the keys.

Q: What is expected of me upon move out?

A: Upon vacating, it is expected that the property will be in the same condition (or better) in which it was when you began your tenancy. The property should be clean and free of debris, carpet should be clean, any holes shall be filled and painted, and repairs completed. You will have the opportunity to have a pre-moveout inspection where we will walk through and note any repairs you shall make before your final walk through. You may choose to have us handle the cleaning and repairs. The cost will be deducted from your security deposit and receipts provided to you within 21 days after you vacate the property and return the keys.

Q: How do I give notice if I am going to move-out?

A: If you are on a month to month lease or your plan to move out at the end of your lease term, a 30 Day Notice shall be provided to us in writing. An email or mail is a sufficient form of notice.

Q: What type of rental properties do you manage?

A: We specialize in single family homes and condos in the San Diego county area.

Q: How do we market your property?

A: Our marketing department ensures our clients’ properties are getting optimal exposure online and through word of mouth advertising so we can guarantee scheduled showings are conducted several days a week by a professional agents.

Online Presence Most tenants are “shopping” for homes before they even hit the pavement. Our property ads are features on Zillow, Trulia, Hot Pads, Craigslist and various Military websites. TheLegacyRECo.com will also host attractive photos of your property, information & directions and the ability for tenants to apply right online.

WORD OF MOUTH / REFERRALS – Current and past tenants, friends of our tenants and referrals from other agents that we network with.

CORRECT PRICING – Even the best and nicest homes will not lease quickly if overpriced. We make sure your rental home is priced according to current market based on comparable properties.

THOROUGH PREPARATION – Part of our service as property manager is to make sure your rental home is presented in a clean and attractive condition so that it will attract a good tenant. Before listing the home for rent, we will make suggestions to the owners about health and safety repairs and upgrades that may increase the desirability of the home.

Q: What do you request from the tenants during the application process and how long is the process?

A: Signed standard rental application, Signed Rental Qualifications, Signed Authorization to conduct Rental Reference Check, Income verification for 2.5 times the rent amount, payment of $35.95 for credit screening. The application process typically takes 72 hours or less.

Q: Who signs the lease agreement?

A: We will prepare the lease agreement and proper addendums. We will then send it to the tenant for review. We will set up a time to meet them at the property to sign the lease, collect the cashier’s check for 1 month’s rent and security deposit made payable to the owner and conduct the final walk through. Once completed, we will send to the owner for signature and we will deliver or deposit the cashier’s checks.

Q: Does your Brokerage collect rent?

A: We never collect rent into our Brokerage account. If the tenant’s select electronic deposit, we will assist the owner in setting up a secure way to receive the rent. If a tenant opts for mailing rent, we will collect the rent, log the payment and deposit the rent into the owner’s account within 1 business day. On the 4th day of the month, the owner will be responsible in letting us know if rent was not received electronically.

Q: How do you make sure the tenant is taking good care of my home while renting?

A: There are several ways your property manager has to know this. Above all, careful tenant selection protects your property from being rented to irresponsible people. During the lease term, we may have occasion to enter the property for repair or maintenance reasons and will use that opportunity to have a look. If we are fortunate enough not to have any repairs or maintenance at your property over an extended period of time, your property manager will schedule a preventative maintenance walk-through to make sure that there are no unreported problems at the property.

Q: What happens if the tenant does not pay their rent?

A: Rents are due on the 1st and late after the 3rd. Payments received after the 3rd are subject to a $35 late fee. After the 3rd of each month, we send three-day notices to pay or quit to all tenants with unpaid rent. If we have not received payment or heard from the tenant after three days we will hand over the file to our attorney to proceed with an eviction.

Q: Will I know what is going on with my property?

A: Yes. We will communicate with you throughout our service agreement and keep you aware of any issues that may arise. We will contact you at reasonable times to discuss repairs and notify you of the residents notice to move.

Q: How do you handle maintenance requests?

A: Residents may phone or mail their requests to us, and they can request maintenance online at our website. After we receive a repair request, we may contact the resident and ask them questions, which will help us determine the exact nature of the problem before sending a service technician. If the resident has a legitimate problem, we will schedule the repair. Most repairs are scheduled within one business day. Health and safety and comfort items (plumbing, electricity, heat) receive the highest priority and are usually attended to the same or next business day.

Q: What happens if the tenant does not allow anyone in for repairs?

A: If a tenant becomes uncooperative to cooperate in a repair request, we may serve the tenant with a 24 Hour Notice to enter the dwelling and will use our key for access. We try our best to schedule repairs at a convenient time for tenants to minimize conflict.

Q: What happens when a tenant is in breach of the lease contract?

A: Once a violation has occurred, we will post a legal notice to the tenant with an opportunity to cure the violation. If the violation is not cured, it will be forwarded to our attorney for eviction filings.

Q: What if there is a situation that is not typical, do you have access to quick tenant/landlord advice if needed?

A: We are members of the San Diego County Apartment Association (SDCAA) and have access to their staff housing counselor.

Q: What if I decide I no longer need management services?

A: No problem. We simply request a 30-day notice in writing.

Q: What if I don’t need monthly management services. Do you provide lease only services?

A: If you simply would like to pass along the task of finding a tenant, we can help. We charge a one time fee for “lease up”. We will market the property, show the property, prepare the lease, collect the move-in fees, conduct the initial walk through and provide a copy of the paperwork to all parties. And the owner will take it from there.